Contact Us
Zuzana Kulíšková
Sales and Marketing Support Assistant
Tel.: +420 234 051 916
Mob.: +420 724 600 685
E-mail: kuliskova[at]ttc.cz
Our customer support services help you maintain your system in good working condition within the contractual period. This gives you immediate help in dealing with sudden failure in your information and communication systems.
At any time, day or night, 7×24×365, provides sufficient support capacity to you (people, knowledge, experience and spare parts) needed to resolve deficiencies or problems in the ICT environment. The service is provided within the guaranteed standard SLA or SLA modified to match your needs by prior agreement.
Support services include:
Support Service, depending on your requirements, is provided at several contractually agreed times (SLA — Service Level Agreement). We guarantee receipt of a report on the failure, 7 days a week, 24 hours a day in our monitoring center of dispatcher Helpdesk, our technicians’ response time and immediate commencement of work to remove the failure.
TTC employees as customer incidents investigators are specialized in resolution of operational issues and professionally trained for all supported products.
In specified time (according to the needs and agreement with the customer) we arrive at the place, replace spare parts as necessary and provide alternatives so that the system was restored and its maximum functionality was available again. With the delay tolerance provided in the SLA, we can solve the problem on-site, but also remotely.
Within the basic user support we will train your employees who supervise and administer the system. We also offer prophylactic inspections that prevent system failures.
For these services, we offer a service contract, which entitles you to use various extra services for free or at very favorable terms (price discounts on implementation activities, free loan schemes, etc.).
